TopicHow to recover from Crash: Com Error in QuickBooks Desktop

  • Mon 12th Feb 2018 - 6:18am

    Many times it happens that we face many errors while working on QuickBooks Software. There are several solutions of every problem in QB. One of the error which is quite dominant is Crash: Com error. Microsoft has launched a cover for Office that will, in many examples, solution for the COM error. If you are facing issue on your OFFCIE, you should update Office to the latest version. You also will need to alter to the monthly network to check you have the most current release.  This crash error can be resolved by using one or more of the following solutions.

    If you remain to see COM errors even after upgrading to the latest version of office, you can follow these steps:

     You can perform these actions and again try the procedure that prompted the error after each of them. If error still persists, you should go to the next suggested solution.

    Solution 1:

    • Set up Outlook as default mail app
    • Go to Control Panel > Default Programs > Set your default programs.
    • From the Programs list, choose MS Outlook then choose Set this program as default.
    • Choose OK.

    Solution 2:

    • Add an email account to Microsoft Outlook
    • In MS Outlook, choose the File menu.
    • Choose Add Account to start setup.
    • Enter the email address you want to add and choose Connect.
    • Wait for Outlook to robotically sense the right server settings then choose Connect.
    • Enter the password you use for the email address then choose OK.
    • Choose OK to complete setup.

    You should always remember that If QB system is not able to notice Outlook, you may need to restart the computer and fix QB and you may also need to make a new windows user account. If this new windows account does not detect Outlook in QuickBooks preferences, fix your QB.


    Solution 3: if above mentioned steps doesn’t solve your problem, follow these steps

    • Go to Control panel > Mail.
    • Choose Microsoft Outlook.
    • In the Mail Setup window, choose Show Profile.
    • Toggle the choose ion back to always use this profile and Apply.
    • Choose OK.

    Solution 4: if above mentioned steps doesn’t solve your problem, follow these steps

    • Close Microsoft Outlook
    • Go to the Control Panel > Mail.
    • Choose Show Profiles...
    • Click Add...
    • Enter the name for the profile under Profile Name and click OK.
    • Add an email account to use in your profile by following the directions on the screen.
    • Always use this profile, choose the drop-down, choose the newly created profile, click Apply then OK.

    Solution 5: if above mentioned steps doesn’t solve your problem, follow these steps

    Intuit, company which developed QuickBooks does not support Microsoft applications and is not accountable for executing any tool. If you are not ok to execute these actions, we suggest talking with an IT professional to perform this for you.  There may be some possible risks such as MS Office errors may appear and Loss of MS Office license may occur

    Solution 6: if above mentioned steps doesn’t solve your problem, follow these steps

    • You can right click on the QuickBooks icon on your computes then choose Run QuickBooks in compatibility mode.
    • Choose Compatibility and from the Compatibility mode section
    • There will a drop-down menu, choose Windows 7.
    • Choose Apply and OK.


    To get your errors related to QB Payroll and other versions of QB contact our toll-free number 1800-470-9685 and 24/7 QuickBooks customer service phone number.

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